All systems operational

Mobile App

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Payments

100 % uptime
Dec 2022
Jan 2023
Feb 2023
Command Centre
100 % uptime
Dec 2022
Jan 2023
Feb 2023

Signals

100 % uptime
Dec 2022
Jan 2023
Feb 2023
Website
100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm PRO - South Africa

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm PRO Connectivity - Vodacom

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm PRO Connectivity - MTN

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm PRO Connectivity - WiFi

100 % uptime
Dec 2022
Jan 2023
Feb 2023
Olarm PRO - Roaming
100 % uptime
Dec 2022
Jan 2023
Feb 2023

Mobile Connectivity - Roaming 1

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Mobile Connectivity - Roaming 2

Operational

Olarm Communicator Gen1 & Legacy Mobile Connectivity

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm Gen 1 Connectivity - MTN

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Olarm Gen 1 Connectivity - Vodacom

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Vodacom - Legacy APN Connectivity

100 % uptime
Dec 2022
Jan 2023
Feb 2023

MTN - Legacy APN Connectivity

100 % uptime
Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

Network outage
  • Resolved
    February 04, 2023 at 12:45 PM

    Our team has been monitoring our network since all services were restored and can confirm that all systems are healthy.

    Please contact our support team on 021 009 0911 should you still be experiencing any further problems.

  • Monitoring
    February 03, 2023 at 6:36 PM

    We are seeing the remainder of our Olarm Gen 1 devices and Olarm Base stations restore at the moment.

    We are continuing to monitor and will inform you once the network is fully restored.

Jan 2023

Event Log in Mobile App unavailable
  • Resolved
    January 12, 2023 at 12:04 PM

    We just resolved the issue!

  • Investigating
    January 12, 2023 at 11:48 AM

    We are currently investigating an issue where the Event Log in the Mobile is unavailable at present.

  • Identified
    January 12, 2023 at 11:48 AM

    Our engineering team has identified the problem and is currently working on a solution.

Dec 2022

Mobile App access
  • Resolved
    December 07, 2022 at 7:02 AM

    Thank you for your patience during this time. All mobile app services have been restored.

  • Monitoring
    December 07, 2022 at 6:37 AM

    We implemented a fix and currently monitoring the result.

  • Identified
    December 07, 2022 at 6:21 AM

    We are continuing to work on a fix for this incident.

  • Monitoring
    December 07, 2022 at 5:55 AM

    We implemented a fix and currently monitoring the result.

  • Identified
    December 07, 2022 at 5:55 AM

    Some users are experiencing degraded performance with the Mobile App.

    Our engineers have identified the cause and are working to restore services.

  • Identified
    December 07, 2022 at 5:48 AM

    We are continuing to work on a fix for this incident.

South Africa National Network Maintenance
  • Completed
    December 07, 2022 at 4:09 AM

    Maintenance has completed successfully with no impact observed to network.

  • Planned
    December 07, 2022 at 2:00 AM

    Our network service provider will be performing maintenance on a portion of their national backbone network during this time. Owing to the redundant network connectivity in place, we do not foresee any service interruption to Olarm mobile services during this period.

    Olarm devices on WiFi should not be impacted at all during this time.

Dec 2022 to Feb 2023