Mobile App
Payments
Credit and Cheque Cards
Debit Cards
Masterpass
Snapscan
Instant EFT -> African Bank
Instant EFT -> Absa
Instant EFT -> Bidvest Bank
Instant EFT -> Capitec
Instant EFT -> FNB
Instant EFT -> Investec
Instant EFT -> Nedbank
Instant EFT -> Standard Bank
Instant EFT -> Tyme Bank
Signals
Olarm PRO - South Africa
Olarm PRO Connectivity - Vodacom
Olarm PRO Connectivity - MTN
Olarm PRO Connectivity - WiFi
Mobile Connectivity - Roaming 1
Mobile Connectivity - Roaming 2
Olarm Communicator Gen1 & Legacy Mobile Connectivity
Olarm Gen 1 Connectivity - MTN
Olarm Gen 1 Connectivity - Vodacom
Vodacom - Legacy APN Connectivity
MTN - Legacy APN Connectivity
Customer Service Centre
Phone System
Jun 2023
This incident has been resolved and Mobile App services are confirmed to be healthy.
We implemented a fix and are currently monitoring the Mobile App performance
We have identified the cause of the degraded Mobile App performance and our team is working to resolve the issue. Push notifications and all other services are operating as normal.
Our team is aware of the Degraded Mobile App performance for some users and are investigating.
This incident has been resolved and Mobile App is fully operational again.
We implemented a fix and are currently monitoring the result.
Some users are experiencing intermittent connectivity issues on the Mobile App. Our engineers are currently investigating.
May 2023
This incident has been resolved.
We implemented a fix and are currently monitoring the result. The Mobile App and Command Centre look to be functioning normally again.
Our engineers will continue to monitor.
We are seeing slow response times on the Mobile App and Command Centre at the moment.
Signals into control rooms are not impacted.
Our engineers are looking into the problem and will revert shortly.
The Mobile App and Command Centre services are fully operational. Our team is continuing to monitor.
Apr 2023
No notices reported this month
Apr 2023 to Jun 2023
