Instant EFT -> Standard Bank Experiencing Degraded Performance

Mobile App

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Payments

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Command Centre
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Signals

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Website
100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Olarm PRO - South Africa

100 % uptime

Olarm PRO Connectivity - Vodacom

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Olarm PRO Connectivity - MTN

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Olarm PRO Connectivity - WiFi

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime
Olarm PRO - Roaming
100 % uptime

Mobile Connectivity - Roaming 1

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Mobile Connectivity - Roaming 2

Operational

Olarm Communicator Gen1 & Legacy Mobile Connectivity

100 % uptime

Olarm Gen 1 Connectivity - MTN

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Olarm Gen 1 Connectivity - Vodacom

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Vodacom - Legacy APN Connectivity

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

MTN - Legacy APN Connectivity

100 % uptime
Jul 2023100% uptime
Aug 2023100% uptime
Sep 2023100% uptime

Customer Service Centre

Operational

Phone System

Operational

Notice history

Sep 2023

Scheduled maintenance on core services
  • Completed
    September 12, 2023 at 9:30 AM

    Maintenance on our core systems completed.

Android notifications not working
  • Resolved

    This incident has been resolved.

    We can confirm that upgrading the Android App to the latest version resolves the Push Notification issues experienced by some users.

  • Monitoring

    We thank you for your patience as our engineering team has worked to resolve this issue.

    We have released a new version of the Olarm Android App to the Google Play Store. The Olarm app should auto-update over the next 48 hours but advise that customers update their apps manually via the Google Play Store should they experience problems with Push Notifications.

    Our team is monitoring the status of the fix that has been implemented.

  • Investigating

    Android notifications in the Olarm APP are currently not working.

    Our engineers are investigating.

    Further updates to follow.

Aug 2023

No notices reported this month

Jul 2023

No notices reported this month

Jul 2023 to Sep 2023